Customer relationships, in all areas, are imperative to maintaining and growing your business. In 2019, there’s practically an unlimited number of tools that can assist you in customer relationships, lead management, and more.
Understanding how WordPress plugins fit into that means the difference between growing your business and just managing it as it is.
Downloading any (or a few!) of the following 17 best WordPress CRM plugins may ultimately transform your business in ways you never thought possible.
What is a CRM
A Customer Relationship Manager, or CRM, is a type of software that helps businesses, of all sizes, manage customer information. In other words, a CRM is exactly as it sounds – a system for managing relationships with customers.
Historically, CRMs were used mostly by multimillion-dollar enterprises. Today, the business world is changing, and the CRM industry is growing with it.
In the early stages of business, you may not feel the need for a CRM. Managing four to five clients with an even smaller team, you may be thinking, “Why would I need a CRM with this few of customers?”
As your company begins to scale on a larger field and the competition begins to pick up, however, you’ll want a central location where the customer and potential lead information can live and be accessed by different members of your team. CRMs are great tools for gaining insight into customers and managing each relationship with care.
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